Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making informed choices about when, how often and how much you play. It also means understanding that every wager carries a risk of loss. There is no guaranteed strategy, system or outcome, and previous results do not determine what will happen next. Games should be played for leisure, with money and time that you can comfortably afford to lose.

Tradition Casino encourages players to stay in control of their gambling and to consider their personal circumstances before opening or using an account. If gambling is affecting your finances, relationships, work, study, sleep or emotional wellbeing, it is important to stop and seek support. You do not need to wait for a serious problem before taking action.

Gambling services are intended for adults who meet the applicable legal age and other legal requirements. Never allow children or other unauthorised people to use your account. Keep your login details private, use appropriate device security and log out when you have finished playing.

Important principles

• Only gamble with money set aside for entertainment after essential expenses have been paid.
• Decide on a spending limit before you start and do not increase it to chase losses.
• Set a time limit and take regular breaks away from your screen.
• Never borrow money, use essential household funds or sell possessions to gamble.
• Do not gamble when you are upset, tired, affected by alcohol or other substances, or under pressure.
• Remember that gambling outcomes are random or determined by the relevant game rules, and cannot be controlled by skill or persistence alone.
• Treat winnings as a possible outcome, not as income or a reason to continue playing.

Plan your gambling before you play

A simple plan can help you make decisions before emotions or momentum affect your judgement. Consider the amount you are prepared to lose during a session, the maximum time you will spend playing and the point at which you will stop. Once a limit has been reached, end the session rather than adding more funds.

Your gambling budget should be separate from rent, mortgage payments, bills, food, transport, savings, medical costs and other essential commitments. It should also be separate from money intended for family members or dependants. If a loss would create stress or make it difficult to meet an obligation, that amount is not suitable for gambling.

Practical ways to stay in control

1. Choose a realistic entertainment budget for a day, week or month.
2. Record deposits, wagers and losses so you have a clear view of your activity.
3. Use available deposit, spending, loss or session controls where they are offered.
4. Avoid opening several gambling accounts to get around a personal limit.
5. Take planned breaks and do something unrelated to gambling between sessions.
6. Review your gambling regularly and reduce or stop if it is becoming difficult to manage.
7. Ask someone you trust to help you keep to your plan if you find it hard to do so alone.

Safer gambling tools are designed to support your decisions, not to guarantee that gambling will remain harmless. The tools available to you, including any limits or account restrictions, may depend on the service and applicable requirements. Read the information provided when selecting a control and make sure you understand when it begins, what it covers and whether it can be changed.

Keep a record of your gambling activity rather than relying on memory. Looking at deposits, withdrawals, wagers and time spent can help you identify patterns that may otherwise be easy to overlook. If the figures cause concern, stop gambling and consider applying a stronger restriction or speaking with an independent support service.

Take a break or exclude yourself

If you want time away from gambling, consider using an available break, account restriction or self-exclusion option. A temporary break may be useful when you need space to review your habits. Self-exclusion is a stronger step for people who want to prevent themselves from accessing a gambling account or service for a chosen period or until further review.

Before requesting a break or self-exclusion, withdraw any eligible balance in accordance with the applicable account terms and check whether any pending transactions need attention. Do not create another account or use someone else’s account during a restriction. Doing so can undermine the purpose of the break and may breach the relevant terms.

When to consider stronger limits

• You often gamble for longer or spend more than you planned.
• You change your normal routine to make more time for gambling.
• You feel restless, irritable or preoccupied when you are not gambling.
• You return to gambling to try to recover money you have lost.
• You hide your gambling, deposits, withdrawals or losses from people close to you.
• You borrow money, use credit or miss payments because of gambling.
• You have tried to stop or cut back but have not been able to do so.
• Gambling is causing conflict, anxiety, low mood, poor sleep or problems at work or study.

You can request assistance through the available account or support channels if you are unsure which option is appropriate. Do not wait until your situation becomes urgent. A restriction or self-exclusion can be combined with help from a qualified gambling counsellor, financial counsellor, health professional or trusted person.

A break is not a sign of failure. It is a practical way to create distance from gambling and reassess your choices. If you have decided to stop, remove saved payment details where possible, avoid gambling-related messages and ask a trusted person to support your decision.

Recognising harm and getting support

Gambling harm can affect anyone, regardless of age, income, background or previous experience. It may involve financial loss, but harm can also appear as stress, secrecy, relationship difficulties, reduced work performance or changes in mental health. Recognising a concern early is a positive step and does not require you to label yourself or make a permanent decision immediately.

Some people gamble more frequently or increase their stakes over time because they are trying to recreate an earlier win. Others continue because they are attempting to recover losses. Both patterns can make it difficult to remain objective. A loss is not a debt that gambling can reliably repay, and continuing to gamble usually creates additional risk.

If you are concerned about your gambling, speak with a qualified gambling counsellor, financial counsellor, doctor or other trusted health professional. Support services can help you understand your behaviour, make a practical plan, manage financial concerns and consider account restrictions. You can also involve a trusted family member or friend who can provide encouragement and help you stay accountable.

If you are supporting another person

• Choose a calm and private time to discuss what you have noticed.
• Use supportive language and focus on the effects of gambling rather than blame.
• Encourage the person to speak with a professional gambling or financial support service.
• Avoid lending money to cover gambling losses or making promises that hide the problem.
• Protect shared finances and important documents where appropriate.
• Set your own boundaries and seek support for yourself if the situation is affecting you.

If gambling is connected with serious distress, thoughts of self-harm, threats or immediate danger, seek urgent assistance from appropriate emergency or health services in your area. Your safety and the safety of others should always come first.

Account safety and player responsibilities

Keeping your account secure is part of responsible gaming. Use a strong, unique password and do not share it with another person. Keep your contact and account information accurate, protect the devices you use to access the service and review account activity regularly. Tell the relevant support team promptly if you notice activity that you do not recognise.

Do not use an account belonging to another person, and do not permit another person to play through your account. These actions can make it harder to apply limits, identify harmful activity and protect funds. Parents, carers and other adults should take reasonable steps to prevent children from accessing gambling services, including using device controls and keeping payment methods secure.

Before continuing to gamble, ask yourself

• Can I afford to lose the money I am about to use?
• Have I already reached the limit I set for myself?
• Am I gambling because I want entertainment, or because I am trying to escape a problem?
• Am I chasing losses or expecting gambling to solve a financial difficulty?
• Would I be comfortable telling someone I trust how much I have spent?
• Would taking a break or stopping now be the healthier choice?

If your answer to any of these questions concerns you, stop playing and use an available limit, break or self-exclusion option. You can also seek independent support. Tradition Casino promotes informed choices, but responsibility for deciding whether to gamble remains with the player. Gambling is optional, and choosing not to gamble is always a valid decision.

This information is provided to encourage safer choices and does not replace professional advice. Gambling involves risk, and no tool, limit or personal strategy can remove that risk completely. Review the applicable account information before using any available control, and contact the relevant support channel if you need help understanding your options.