Privacy Policy

Information we may handle

To provide an online casino service, Tradition Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the choices you make and the checks that are required before or during account activity.

Account and contact details

This may include your name, date of birth, residential details, contact details, account login information and information about your preferences. These details help us create and manage your account, communicate with you, provide customer support and maintain accurate records.

Verification information

We may ask for information or documents needed to verify identity, age, eligibility or account ownership. Verification information can include identity documents, evidence of address and other information reasonably needed for security, fraud prevention and compliance checks. These checks help protect players, the website and the wider payment and gaming environment.

Payment and transaction records

We may handle details about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers. We use transaction records to provide requested services, identify unusual or unauthorised activity, resolve disputes, support account queries and meet applicable obligations.

Technical, device and usage information

When you use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information and the date and time of activity. This information helps the website function, supports security monitoring, assists with troubleshooting and helps us understand how the service is used.

Communications and support information

If you contact support or respond to a message, we may keep the information you provide, together with relevant account and communication records. This allows us to investigate questions, provide assistance, handle complaints and maintain a reliable history of support interactions.

How information is used

Personal information is used for reasonable and relevant purposes connected with operating the website and providing casino services. We aim to collect information that is appropriate for those purposes and to use it in a transparent way.

• To open, administer and secure your account.
• To process deposits, withdrawals, wagers and other account transactions.
• To verify identity, age and account ownership.
• To carry out security, anti-fraud, anti-money-laundering and other risk checks in general terms.
• To identify, prevent and investigate unauthorised use, suspicious behaviour or attempts to misuse the website.
• To provide customer support, answer questions and resolve complaints or disputes.
• To maintain, test and improve the website, account features and user experience.
• To send service messages about your account, transactions, security or important changes.
• To send marketing communications where permitted and where you have provided the relevant consent or otherwise have a lawful choice to receive them.
• To meet legal, regulatory, accounting, tax, security and other obligations that apply to the service.
• To protect the rights, property, safety and integrity of players, Tradition Casino and service providers.

Sharing information with service providers

Information may be shared with trusted providers that help operate the website and deliver services. Depending on the activity, these providers may support payment processing, identity and verification checks, fraud prevention, information technology, website hosting, customer support, communications, security monitoring and analytics. Providers are expected to handle information for appropriate business purposes and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to respond to lawful requests, protect against fraud or security threats, enforce applicable terms, investigate suspected wrongdoing, or protect people and property. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your consent.

Marketing choices

You can choose not to receive promotional messages, subject to service and security communications that are necessary to manage your account. Marketing messages may include an unsubscribe or preference option. You can also ask us to stop using your information for marketing by contacting support@traditioncasino.click. Your request will not affect the service messages needed for account administration, transactions or security.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on, or associated with, your device. They can help remember settings, keep you signed in during a session, support essential website functions, improve performance, understand website use and, where applicable, support relevant communications.

Some cookies are necessary for the website to operate, while others may support optional features or analysis. You can manage or delete cookies through your browser settings. Restricting cookies may affect how parts of the website work, including account and sign-in functions. Your browser may also provide information about cookies and allow you to control them when you visit websites.

Security measures

We use reasonable technical, organisational and operational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure account procedures, monitoring, verification processes and protections for information in transit. No online service can guarantee complete security, so players should keep login details confidential, use a secure device and notify support if they suspect that an account has been accessed without permission.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Information processed in other locations

Some service providers that support the website may process information in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling, security and confidentiality, subject to applicable requirements. The use of a provider does not remove the need for information to be managed responsibly.

Your privacy rights and contacting us

Depending on the circumstances and the requirements that apply, you may have rights relating to your personal information. These rights can be subject to reasonable exceptions, including where information must be retained, where disclosure could affect security or fraud prevention, or where fulfilling a request would adversely affect the rights of another person.

Requests you can make

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where there is no continuing reason or requirement to keep it.
• Marketing consent: withdraw your consent to marketing communications or ask us to stop using your information for promotional purposes.
• Information about handling: ask questions about how your information is collected, used, shared or retained.

How to exercise your rights

To make a privacy or data request, contact support@traditioncasino.click. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information, changing account records or completing a deletion request. This is a security measure designed to prevent personal information being disclosed or changed by someone else.

We will review your request and respond within a reasonable timeframe. If a request cannot be completed in full, we will explain the relevant reason where appropriate. Closing an account does not automatically remove every record, because certain information may need to be retained for legal, security, dispute-resolution or operational reasons. Withdrawal of marketing consent also does not affect information already used lawfully before the withdrawal.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the service after a material update. If a change is significant, additional notice may be provided where appropriate.

By using the website, you acknowledge that you have read this Privacy Policy. Where consent is required for a particular activity, you may be given a separate choice. If you have questions about privacy, access, correction, deletion or marketing preferences, contact support@traditioncasino.click.